Replacement Policy

🔁 Replacement Policy

If you receive a wrong, damaged, or defective product, please contact us immediately at 📧 helpvuarata@gmail.com within 7 days of delivery.

🎥 Important:

You must record an unboxing video in one continuous shot —
❌ No cuts, edits, or reused footage
✅ The video must clearly show the sealed package, the opening process, and the issue with the product

This video is required to verify your claim and process the replacement quickly.

🔄 Eligible Products for Replacement:

🎧 EarPods Pro 2nd Generation With ANC (Type-C)

🛠️ Once verified, we’ll arrange a replacement of the same product at no extra cost to you!